Hassle-free returns at Hardwood & Vinyl Flooring Ltd

At Hardwood & Vinyl Flooring Ltd, we want you to be completely satisfied with your purchase. Our return policy is designed to be simple and hassle free, ensuring a smooth experience. Learn more about our guidelines and how we can assist you with any returns.

Our 30-day guarantee

We offer a 30 day return policy for all our flooring products. If you're not entirely happy with your purchase, you can return the product within 30 days of receiving it, provided it is unused and in its original condition. At Hardwood & Vinyl Flooring Ltd, your satisfaction is our priority.

Common reasons for returns

We understand that returns can happen for various reasons. Here are some common scenarios:

  1. Damaged or Defective Product: If your flooring arrives damaged or has a manufacturing defect.
  2. Wrong Style or Colour Ordered: If you accidentally ordered the wrong style or colour.
  3. Doesn’t Meet Expectations: If the flooring doesn’t meet your expectations after seeing it in person.
  4. Doesn’t Fit Intended Space: If the flooring doesn’t fit the intended space as expected.

A smooth return process

We aim to make the return process as easy as possible:

  1. Clear Guidelines: Easy to find return guidelines on our website.
  2. Quick Support: Fast response from our customer support team to guide you.
  3. Simple Instructions: Clear instructions for packing and returning the product.
  4. Fast Refunds: Quick processing of refunds or exchanges once the return is approved.
  5. No Hidden Fees: No unexpected costs or complications.

Shop with confidence

Don't hesitate to buy online! We offer a simple, hassle free return policy within 30 days. Our team is here to help you every step of the way. If you’re not completely satisfied, we’ll make the return process quick and easy.