Terms of service

Welcome to Hardwood & Vinyl Flooring Ltd. Please read these terms of service carefully as they govern your use of our website and the purchase of our flooring products. By accessing our website and making a purchase, you agree to be bound by these terms.

Key information for our customers

Here are the key things you need to know when using our website and purchasing our flooring:

  1. Wide Selection: Quality hardwood and vinyl flooring for every style and budget.
  2. Easy Shopping: Simple navigation, clear descriptions, and images.
  3. Expert Help: Get advice on products and installation from our team.
  4. Secure Checkout: Safe, hassle free online ordering.
  5. Professional Installation: Expert installation for flawless results.
  6. Local Pick-Up: Convenient in store pick-up at our Manchester location.
  7. Customer Care: Clear return policies and excellent support.

Rules and guidelines

Please take note of the following rules and guidelines regarding payment, delivery, returns, and warranty:

  1. Payment: Full payment required at checkout. We accept major cards and secure methods.
  2. Delivery: Delivery times vary; tracking provided after shipping.
  3. Returns: Accepted within 30 days if unused and in original condition. Custom orders are non returnable. See our Return Policy page for more details.
  4. Warranty: Manufacturer’s warranty on products; details on product pages.
  5. Installation: Available upon request; ensure space is ready for installation. Contact us to book installation services.

Trade and commercial customer terms

We offer different terms for trade and commercial customers compared to individual homeowners. Here are the key differences:

  1. Pricing: Trade and commercial customers may receive discounted bulk pricing on larger orders.
  2. Payment Terms: Flexible payment terms may be available, including invoicing for approved accounts.
  3. Delivery: Priority or bulk delivery options for commercial orders.
  4. Custom Orders: Trade customers may have access to exclusive product options or custom requests.
  5. Support: Dedicated account management and expert support for trade clients.

Please contact us to discuss trade or commercial account options.